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Way Motor Works :: FAQ

FAQ

Why is the shipping so high?

If you are ordering multiple parts the website will add up the per item shipping as it is not smart enough to know what can ship together and what has to ship individually. So the price you see when you check out is the worse case scenario. But with EVERY order we review it and will see if we can ship it together or in a smaller box based off your location and AUTOMATICALLY adjust the shipping cost down to the actual shipping charge. We never mark up shipping from what it cost as we feel that is bad business.

Do you ship internationally and Canada?

NO we will NOT ship anything out of the USA. And NO we will NOT ship to any Freight forwarding company.

Can I call and talk to a MINI mechanic?

We are a full service repair shop so our mechanics spend their day actually working on cars. If they took every call they would never get any work done. So the best thing to do is to email your questions through the contact us form and the right person will answer you. If our tech needs they can actually call you from your email.

When will my order ship?

We have employees that literally spend all day shipping out orders. So we ship orders as fast as possible. Our goal is to ship within one business day of ordering, but if we have to order something in or take more than 2 days to ship we will email to let you know.

When will my order be charged?

We NEVER process orders until we have them ready to ship. You will NOT be charged unless it is a special order item prior to it being ready to ship. We also make sure we have correct lowest shipping prices for your order before processing.

When will I get tracking?

Once your order is packaged, charged, and shipped the tracking will be on the completed order email you receive. You will often get the tracking number more than once as we want to make sure you get it. It may come from UPS, Fedex, or Stamps.com.

How can I make an appointment to have work done on my MINI?

Use the Contact Us form to email with an appointment request for what you need. Be advised we keep very busy and usually schedule 2 weeks in advance.

Can I avoid shipping and pick up parts in store?

YES, place your order on the website and select local pickup at checkout. Once we have the parts pulled and ready for you we will email or call to let you know you can pick up. Please keep in mind we do order in the order they are placed on the site so the sooner you place the order the sooner it is ready.

How much will my repair cost?

We don't know until we see and inspect the MINI. We don't give quotes until we see your car as we are not trying to quote you cheap to get you in the door. And we don't want to quote high to cover our butt, only to find out your repair is much cheaper or easier than initially thought. We will always diagnose the issue and contact you with a price for approval before we do any work. This always gives us a chance to explain what the issue is and how it will be resolved.

Can I bring my own parts?

Sorry we don't install parts customers bring in unless we discuss and advise you to prior to your appointment. You wouldn't take meat to a restaurant and ask them to cook it, so please don't ask us to install parts we didn't provide. We can't offer any warranty on outside parts either.

Can I have my car dropped off without an appointment?

No, please contact us prior to having your car towed in as we need to make sure we have space to park it safely and time to fix it.

 

 

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News


Our Atlanta MINI shop is going very well as we have been very busy modding and maintaining MINIs. If you are planning on attending MINI's on the Dragon and want to get work done before or at the event we please ask that you schedule ASAP so we can be sure to fit everyone it. Thanks WAY

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